Effective Date: December 15, 2025
Website: https://www.innstrata.com
Legal Entity: INNSTRATA
1. Acceptance of Terms
By accessing or using the INNSTRATA website or any of our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our website or services.
We may update these Terms from time to time. Continued use of our site or services after changes are posted constitutes your acceptance of the updated terms.
2. Services Provided
INNSTRATA provides SaaS-based solutions tailored for the hospitality industry, including but not limited to:
- Guest management and ID screening (GuestBan)
- Email and SMS marketing (Engage)
- Rate intelligence and optimization (RateIQ)
- Chargeback management (ChargeShield)
- Hotel website and booking engine development (Presence)
These services are intended for business use by hospitality companies, property managers, and similar professionals.
3. User Accounts
Some features may require you to create an account. You agree to:
- Provide accurate, current, and complete information
- Keep your login credentials secure
- Notify us immediately if you suspect unauthorized use
We reserve the right to suspend or terminate your account if you violate these terms.
4. Payment and Billing
If you subscribe to any paid services, you agree to pay all fees as described at the time of purchase.
- All payments are processed securely via Stripe
- Subscription terms (monthly/annual) and renewal policies are described at checkout
- You are responsible for any applicable taxes
Failure to pay may result in suspension or termination of access to paid services.
5. Acceptable Use
You agree not to use our website or services to:
- Violate any applicable laws or regulations
- Infringe on the intellectual property rights of others
- Distribute malware, spam, or harmful code
- Attempt unauthorized access to our systems
- Abuse, harass, or harm other users or staff
Violation of this policy may result in immediate termination of your access and potential legal action.
6. Intellectual Property
All content on the INNSTRATA website, including software, graphics, logos, text, and layout, is the property of INNSTRATA or its licensors and is protected by intellectual property laws.
You may not copy, modify, distribute, or use any part of our content or services without prior written permission.
7. Third-Party Services
We may integrate with or provide access to third-party services such as:
- Google Analytics (analytics)
- Stripe (payment processing)
- Calendly (scheduling)
These services are governed by their own terms and privacy policies. We are not responsible for third-party services or their actions.
8. Termination
We reserve the right to terminate or suspend access to our services at any time, with or without cause or notice, especially if you breach these Terms.
You may also terminate your use of our services at any time by contacting us.
9. Limitation of Liability
To the maximum extent permitted by law, INNSTRATA shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or profits
- Damages resulting from unauthorized access to your account or data
Use of our services is at your own risk. Our total liability is limited to the amount you have paid us in the past 12 months, if any.
10. Disclaimers
Our services are provided “as is” and “as available,” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted access, error-free functionality, or complete accuracy of information provided.
11. Governing Law
These Terms and your use of the website shall be governed by and construed in accordance with the laws of the State of Washington , without regard to its conflict of law provisions.
Any disputes shall be resolved in the courts located within that state.
12. Contact Information
If you have any questions about these Terms, you can contact us at: